Terms & Conditions
Welcome to www.shopraha.com (“Site”). The owner and operator of the Site is Baqal for Refrigeration Warehousing and Food
Markets W.L.L, a limited liability company registered in the State of Kuwait (“KW”) under D.U.N.S number 557909403, with
its office located at Ardhiya Storage Zone, Block 2, Plot 250, Kuwait (here on forward “we”, “our” or “us”).
These Terms of Use and all policies and additional terms (if applicable) posted on the Site set out the terms on which
we offer you access to and use of our Site, services and applications including our mobile application (collectively,
the “Services”). You can find all of our policies and additional terms here: www.shopraha.com (“Legal Documents”). These
Legal Documents are incorporated by reference into these Terms of Use.
By accessing, registering and/or continuing to use or access our Services, you are agreeing to be bound by these Terms
of Use and the Legal Documents with immediate effect. These Terms of Use and the Legal Documents are subject to change
by us at any time. Your continued use of the Site following any such change constitutes your agreement to these Terms of
Use and Legal Documents as so modified.
References in these Terms of Use to “you” (or similar) are references to you as an individual or legal entity as the
case may be.
ABOUT US
The Site is an e-commerce mobile app convenience store platform that allows users to offer and sell products, and
individuals and enterprise entities to buy products.
We reserve the right to introduce new Services and update or withdraw any of the Services, in our sole discretion, and
we will not be liable to you for exercising this discretion.
ELIGIBILITY AND REGISTRATION REQUIREMENTS
You are eligible to register as a buyer or seller and benefit from the Services if you meet the following eligibility
criteria:
1. For buyers:
1. you are above the legal age for purchasing products in your country of residence; and
2. you are able to provide an address in the KW or the Kingdom of Saudi Arabia (“KSA”) for delivery of products.
2. For sellers:
1. you are a legal entity duly registered in your jurisdiction;
2. you have a current trade license;
3. you provide proof of authorisation for the individual who will be registering and using the Site;
4. you provide identification for the authorized person;
5. you can provide supporting bank details; and
6. you acknowledge and agree that for certain product categories, additional requirements might be applicable.
3. In order to register to the Site, you will need to provide us with certain information. Your registration to the
Site may not be accepted if you do not provide us with the required information. We reserve the right to decline any
registration without further explanation. We reserve the right to undertake such checks as are necessary to verify
your identity.
4. Once you have successfully completed registration, your registration shall continue for an indefinite period,
subject to suspension or termination in accordance with clause 6 of these Terms of Use.
- YOUR OBLIGATIONS
1. When using or accessing the Services, you agree that you:
1. are responsible for maintaining the confidentiality of, and restricting access to and use of your account and
password, and accept responsibility for all activities that occur under your account and password;
2. agree to immediately notify us of any unauthorized use of your password or account or any other breach of security;
1. will provide true, accurate, current and complete information about yourself and your use of the Services as
required by us;
2. will not disclose to any third party (except as required or requested by us) a user’s information provided to
you; and
3. will cooperate with our requests for additional information with respect to your eligibility and usage of our
Services.
3. When using or accessing the Services, you agree that you will not:
4. post, list or upload content or items in inappropriate or prohibited categories or areas on our Site, including:
1. content or items that may be considered culturally or religiously offensive in any way;
2. content or items which may not be considered to be in compliance with general local law, Islamic law, rules,
morals, values, ethics and traditions;
3. content or items that may threaten national security;
4. content or items which may constitute or be considered to promote gambling;
5. securities, including shares, bonds, debentures, or any other financial instruments or assets of any
description;
6. living or dead creatures and/or the whole or any part of any animal which has been kept or preserved by any
means whether artificial or natural;
7. weapons of any description;
8. liquor, tobacco products, drugs, psychotropic substances, narcotics, intoxicants of any description and
medicines;
9. items that to your knowledge are defective, fake, damaged, false or misleading or that may through normal use
harm another Site user’s interest or health;
10. non-transferable vouchers; and
11. Chemicals.
5. Post items you do not have a right to link to or include;
6. post counterfeit or stolen items;
7. breach or circumvent any laws, third party rights or our systems, policies or determinations of your account status;
8. use our Services if you no longer fulfill the eligibility criteria or are not able to form legally binding
contracts, or are temporarily or indefinitely suspended from using our Services;
9. fail to pay for items purchased by you, unless you have a valid reason as set out in any of our policies;
10. fail to deliver items sold by you (if applicable), unless you have a valid reason as set out in any of our policies;
11. use contact information provided to you during the course of a transaction on the Site to solicit additional sales
offline or on another website;
12. manipulate the price of any item;
13. interfere with any other user’s listings;
14. take any action that may undermine the Site’s feedback and ratings systems;
15. post false, inaccurate, misleading, deceptive, defamatory or similar content;
16. transfer your account to another party without our prior written consent;
17. distribute or post spam, unsolicited or bulk electronic communications or similar;
18. distribute viruses or any other technologies that may harm our Services or the interests or property of other users;
19. Infringe:
1. the copyright, trademark, patent, publicity, moral, database, and/or other intellectual property rights
(collectively, "Intellectual Property Rights" ) that belong to or are licensed to us; or
2. any Intellectual Property Rights that belong to third parties;
3. harvest or otherwise collect information about users without their consent; or
4. circumvent any technical measures we use to provide the Services.
- INTELLECTUAL PROPERTY RIGHTS
Except for the rights expressly granted under these Terms of Use:
1. all content included on the Site, including but not limited to text, graphics, logos, images, audio clips, digital
downloads and software is our property or the property of our licensors. We (or our licensors, as the case may be)
retain all right, title and interest in and to the Site and the Services, including, without limitation, all
Intellectual Property Rights therein; and
1. all rights, title and interest in and to any information, materials or other content that you provide in
connection with your use of the Services, including all Intellectual Property Rights therein, will become our
property;
2. You agree that you have no right to use any of our trademarks without our prior written consent;
3. All rights not expressly granted to you in these Terms of Use are reserved and retained by us or our licensors.